Contact Us
We want it to be easy for you to contact Colonial Life. If you have a question, please feel free to contact us via phone, fax or e-mail. Just choose the option that is most convenient. If you are a policyholder, plan administrator, producer or broker, use these links to find different ways to get in touch with us.
Policyholder Contact Information
Colonial Life Service Center
1.800.325.4368 | Send us an email | Contáctenos
Automated service is available 24 hours a day, seven days a week.
To speak with a customer service representative, please call between 7 a.m. – 8 p.m. EST Monday through Friday. Spanish-speaking representatives are available during normal business hours.
Mail
For Claims:
Colonial Life & Accident Insurance Company
P.O. Box 100195
Columbia, SC 29202-3195
All Other Correspondence
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202-1365
Fax Claims:
1.800.880.9325
Información en Español
Plan Administrator Contact Information
Plan Administrator Service Center
1.800.256.7004 | Request Access for Plan Administrator Web Site
Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST
If you have questions about your billing invoice, the payment process, bill reconciliation or an employee's claim, please contact the Plan Administrator Service Center.
You can also get answers to various questions via the ColonialConnect for Plan AdministratorsSM website.
Fax:
1.803.213.5005, available 24 hours a day, 365 days a year.
Mailing Address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202
Benefits Counselor Contact Information
Producer Service Center
1.800.438.6423
Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST
To get help with questions ranging from compensation to underwriting, call the Producer Service Center. You can also get answers to most of your questions on the Producer website.
Mailing Address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202
Broker Contact Information
Broker Service Center
1.866.531.2022
Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST
To get answers to your questions, please call the Producer Service Center. You can also find the answers to your questions on the Colonial Connect for BrokersSM website.
Mailing Address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202