Contact Us

	Policyholders
	Plan Administrators
	Producers
	Brokers

	Contact Us
	We want it to be easy for you to contact Colonial. If you have a question, please feel free to contact us via phone, fax or e-mail. Just choose the option that is most convenient. If you are a policyholder, plan administrator, producer or broker, use the links on the left to find different ways to get in touch with us.

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Policyholder Contact Information

Colonial Service Center
1-800-325-4368

Automated service is available 24 hours a day, seven days a week.
To speak with a customer service representative, please call between 8 a.m. – 7 p.m. EST Monday through Friday.
Spanish-speaking representatives are available during normal business hours.

Mail
For Claims:
Colonial Life & Accident Insurance Company
P.O. Box 100195
Columbia, SC 29202-3195

All Other Correspondence
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202-1365

Fax Claims: 1-800-880-9325

Request Access for Plan Administrator Web Site
Would you like to use the ColonialConnect for Plan AdministratorsSM web site? Registering is easy for active Colonial accounts, and we encourage you to do so. Simply complete the electronic registration form by clicking the link above.

Plan Administrator Contact Information

If you have questions about your billing invoice, the payment process, bill reconciliation or an employee’s claim, please contact the Plan Administrator Service Center.

You can also get answers to various questions via the ColonialConnect for Plan AdministratorsSM web site.

Plan Administrator Service Center
1-800-256-7004

Service Specialists available
Monday - Friday, 8 a.m. – 7 p.m., EST

Fax: 1-803-213-7243, available 24 hours a day, 365 days a year

Mailing Address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia SC 29202

Web Site Access
Need access to the Producer web site?

Contact Us Online

Need to get in touch with us?

Producer Contact Information

To get help with questions ranging from compensation to underwriting, call the Producer Service Center.

You can also get answers to most of your questions on the Producer web site.

Producer Service Center
1-800-438-6423

Service Specialists available
Monday - Friday, 8 a.m. – 7 p.m., EST

Mailing Address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia SC 29202

Web Site Access
Need access to the ColonialConnect for BrokersSM web site?

More Info Request Form

Complete this brief online form if you would like more information regarding how The Colonial Advantage can work for you and your clients.

Broker Contact Information

To get answers to your questions, please call the Producer Service Center.

You can also find the answers to your questions on the Colonial Connect for BrokersSM web site.

Broker Service Center
1-866-531-2022

Service Specialists available
Monday - Friday, 8 a.m. – 7 p.m., EST

Mailing Address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia SC 29202



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	Colonial Life & Accident Insurance Company is a subsidiary of Unum Group
	This site was created to accommodate Netscape 6.2 or higher or Microsoft Internet Explorer 5.0 or higher. This site is best viewed at a screen resolution of 800x600. Adobe Acrobat Reader required for selected content. "Colonial Life," the logo and "making benefits count," separately and in combination, are registered service marks of Colonial Life & Accident Insurance Company. All rights reserved. Colonial Life products are underwritten by Colonial Life & Accident Insurance Company. Coverage has exclusions and limitations that may affect benefits payable. Coverage may vary by state and may not be available in all states. See your representative for complete details. Colonial Life is the marketing brand of Colonial Life & Accident Insurance Company.