Producer Support

Sales Organization

The Colonial Life home office is dedicated to helping you and your business grow. With call centers and support areas assigned to work exclusively with the Colonial Life sales organization, you can be sure you will receive responsive and consistent service. Whether you are calling with a compensation question or an underwriting question, our highly trained service specialists will be happy to assist you. The home office also has an automated voice response line, comprehensive training and exciting incentives and awards just for you.

Producer Website

One of the most valuable resources available to the Colonial Life sales organization is our producer website. Designed to save you time, this secure website puts needed information and tools at your fingertips. Available only to Colonial Life producers, this electronic office gives you around-the-clock access to your Colonial Life business information.

Business Development and Tracking Data

  • Marketing materials.
  • Comprehensive compensation information.
  • Definitions and common questions about your contract.
  • State-specific product and underwriting information.
  • Paperless training information.
  • Leads generation.
  • Detailed sales performance tracking.
  • Account-specific information.

Communications

  • Company news.
  • Product announcements.
  • Contest updates and recognition.
  • Public relations and media support including company-approved advertising.

Forms

  • Commonly used customer service forms.
  • Sales and marketing literature online catalogue.

We know you would rather spend time growing and developing your business; this website will give you time to do just that. You will find home office contact information, personalized data specific to your business, competitive information and more at this virtual office.

Registering for the producer website is easy for Colonial Life producers. Simply complete a request form and you will have access to useful information 24 hours a day, seven days a week.

Note: You must have a valid Colonial Life contract to register for the producer website.

Producer Contact Information

To get help with questions ranging from compensation to underwriting, call the Producer Service Center.

You can also get answers to most of your questions on the producer website.

Producer Service Center

1.800.438.6423 – Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST

Mailing Address

Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia SC 29202