Colonial Life is prepared to help you when extreme weather or other local disasters hit. If you're affected by the recent severe weather, please see this news release for more information.

Claims Services

Need to File a Claim?

If you need to file a claim, or just need additional information about a claim, please visit our My Colonial Life policyholder website.

For more information on claims or other service topics, view our Policyholder Service Guide.

When your employees buy personal insurance products from Colonial Life, they are better prepared to make their benefits count. Colonial Life will help see them through a sickness or disability. Bills and other every day living expenses continue, and a Colonial Life policy helps get life back to normal.

Customer Service

We provide services that fit your needs and can help you enhance and better manage your benefits program – at no cost to you.

Our customer service team provides fast, hassle-free and reliable service – for you and your employees. Bilingual service specialists are also available for our Spanish-speaking customers.

We provide you with dedicated service centers and automated, toll-free customer service phone lines around the clock that are unique to Colonial Life plan administrators. Our flexible services — including fax, phone, e-mail and online submissions — help lessen your administrative responsibilities. Our accessible, professional and caring customer service teams understand the needs of employers and employees alike, and treat both with the courtesy and knowledge they expect.

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Our commitment to you as a policyholder is important to us, and everything we do proves we have you in mind, from the thorough training each of our customer service representatives receives to the rigorous standards to which we hold them accountable. And it’s working! According to 2007 survey by LIMRA International, our customer service representatives consistently scored above 90 percent for their courtesy, accuracy, professionalism and knowledge. And nine in 10 claimants are satisfied with claims service overall and would recommend Colonial Life to others.

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At Colonial Life, we understand that the most important score on our service scorecard is claims. That’s why people purchase insurance coverage, and we work hard to make that experience as easy and stress-free as we can.

Every claim filed, except wellness, receives proactive phone notification when claim is received and upon request when claim is processed. And our wellness claims are processed and paid almost twice as fast as any other type of claim. According to the latest customer survey by LIMRA, 9 in 10 of our claimants voice strong approval for the service they’ve received from us and would recommend Colonial Life to others.

Through our dedicated broker website, you can also check a claim's status if you need to. That's because we understand that our service commitment doesn't end with the policyholder. You and your clients also receive our best-in-class service. In fact, we've been the top pick of brokers for our broker service three years in a row in the Benefits Selling Readers' Choice Awards.

Want to know more? Talk to your Colonial Life benefits contact or complete a request form to have one of our benefits guys contact you.

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