Need to File a Claim?
If you need to file a claim, or just need additional information about a claim, please visit our My Colonial Life policyholder website.
For more information on claims or other service topics, view our Policyholder Service Guide.
When your employees buy personal insurance products from Colonial Life, they are better prepared to make their benefits count. Colonial Life will help see them through a sickness or disability. Bills and other every day living expenses continue, and a Colonial Life policy helps get life back to normal.
We provide services that fit your needs and can help you enhance and better manage your benefits program – at no cost to you.
Our customer service team provides fast, hassle-free and reliable service – for you and your employees. Bilingual service specialists are also available for our Spanish-speaking customers.
We provide you with dedicated service centers and automated, toll-free customer service phone lines around the clock that are unique to Colonial Life plan administrators. Our flexible services — including fax, phone, e-mail and online submissions — help lessen your administrative responsibilities. Our accessible, professional and caring customer service teams understand the needs of employers and employees alike, and treat both with the courtesy and knowledge they expect.